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Refund Policy

At [www.inovasolution.com], we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with your purchase, we are here to help. Please review our Refund Policy below for details on how to request a refund.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Physical Goods: If you received a defective, damaged, or incorrect product, you are eligible for a refund or exchange.
  • Digital Products/Services: Due to the nature of digital goods, we do not offer refunds unless the product is defective, incomplete, or was not delivered as described.
  • Subscription Services: If you cancel a subscription before the next billing cycle, you will not be charged for the upcoming period. Refunds for the current subscription period are handled on a case-by-case basis.

2. Timeframe for Refunds

  • Physical Goods: Refund requests for physical products must be made within 30 days from the date of delivery.
  • Digital Products: Refund requests for digital products must be made within 30 days from the date of purchase.
  • Subscription Services: Refund requests for subscription services must be made within 30 days after the renewal date or the charge date.

3. How to Request a Refund

To initiate a refund, please contact us at [email address] with the following information:

  • Your order number or proof of purchase.
  • A description of the issue with the product/service (e.g., defective, damaged, not as described).
  • Photos (if applicable) of the product showing any defects or damage.

After we review your request, we will confirm whether you are eligible for a refund and provide you with instructions on how to proceed.

4. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be in its original condition, unused, and with all original packaging.
  • The digital product or service must not have been fully accessed or downloaded (if applicable).
  • The refund request must comply with the specified timeframes outlined above.

5. Refund Process

Once we receive your refund request and verify the details, we will process your refund to the original payment method. Refunds typically take [7] business days to process, depending on your payment method and financial institution.

6. Non-Refundable Items

The following items are not eligible for a refund:

  • Gift cards or vouchers.
  • Downloadable software, digital content, or services that have already been accessed, unless they are defective.
  • Personalized or custom-made items.
  • Sale or clearance items.

7. Shipping and Handling Fees

Please note that shipping and handling fees are non-refundable unless the return is due to a defect or error on our part.

8. Exchanges

If you received a defective or damaged item, we will offer an exchange for the same item (if available) or a refund, depending on your preference.

9. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will indicate the date of the revision.

10. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

[Contact Information: [email protected], +919088557979, 1691 MA SARADA ROAD, NOAPARA, BARTASAT]